Terms & Conditions
Admissions are based on a first come, first served basis. If spaces are full we operate a waiting list.
Fees & invoices.
Fees are payable monthly, in advance for a calendar month of childcare. Accounts are payable by bank transfer. Unless there is a prior arrangement, a charge of £20 will be made for fees outstanding after the 1st of the month. Any parent or carer whose fees remain unpaid after 1st of the month, without prior agreement of the Nursery Manager, risks their child’s place at the nursery being withdrawn. Any payments that are cancelled or returned from the bank will incur a £25 administration charge. Unless we are in breach of these terms and conditions all booked sessions must be paid for regardless of the child's attendance. No refunds are given for sessions missed due to sickness or holidays or unavoidable nursery closure, this includes absences due to Covid:19 based on the government guidelines at the time. Be aware that the number of days childcare provided each month may vary. Bank holidays and staff training days will not be charged for. Christmas and New Year closure will be deducted from December and January invoices accordingly. If you expect to be late collecting your child please notify the nursery as soon as possible. If notified, the additional time will be charged at the standard hourly rate. Un-notified late collection will be charged at a rate of £1 per minute to cover emergency staffing and other arrangements. In case of default on payment the nursery reserves the right to apply a £50 administration fee for preparation of court papers and interest will be charged at 8% above the bank’s prevailing base rate. The nursery is not responsible for collection of fees from any third parties except in the case of statutory nursery education funding allowance. The nursery will give parents and carers two months notice of increase of fees which will normally be reviewed in April.
The nursery sessions run from 07:30 to 18:00. The nursery is open all year except bank holidays, Christmas & New Year closure and occasional inset days.
Termination, cancellation and change of sessions.
One month notice is required by either party for any change of sessions or termination of agreement. If parents choose to leave prior to the end of their notice, fees are non-refundable. The minimum period for any permanent change of sessions is one month. Extra one-off sessions may be available, if agreed by management, these can be booked/requested on the Family app. If the notified start date is changed by the parent, we reserve the right to charge from the original start date notified. The nursery reserves the right to terminate the agreement with immediate effect in case of non-payment of fees, or if a parent, carer or child displays abusive, threatening or otherwise inappropriate behaviour, or for any other reasonable cause. Intimidation or abuse of our staff will not be tolerated and may result in immediate termination. In all other cases the standard notice period of one month will apply.
Parents/children are entitled to take 10 holiday days during which fees are not due to be paid. Parents must inform the nursery of any holiday with 4 weeks notice. The nursery will be closed for 2 weeks over Christmas. Term dates can be found on the website.
The nursery has extensive insurance cover for nursery based activities and outings. Details of the insurance may be requested from the nursery manager. The Certificate is displayed in the nursery.
Personal property and belongings.
The nursery cannot be held responsible for any loss or damage to any parents, carer’s or child’s property or belongings. Every reasonable effort will be made by the nursery staff to ensure that property or belongings of any parent, carer or child is not damaged. Please ensure your child’s clothing is clearly labelled and we suggest that all toys, books and equipment are left at home (not including comforters).
The nursery accepts no liability for any losses suffered by parents arising directly or indirectly, as a result of the nursery being temporarily closed or the non-admittance of your child to the nursery for any reason. We accept no responsibility for children whilst in their parent’s care on nursery premises. We will not be liable to parents and/or children for any economic loss of any kind, for damage to the child’s or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.
Accidents & illness.
The nursery reserves the right to administer first aid and any emergency treatment as required. Parents will be informed of all accidents and will be asked to sign an accident record form. If emergency treatment at hospital is required the nursery will make all reasonable attempts to contact the parents but if this is not possible we are authorised to act on behalf of the parents and authorise any necessary emergency treatment. We will administer prescribed medicines only if parents have completed a Medicine Consent form which has been agreed by management, this will be decided on individual cases. We may require parents to withdraw their child from nursery in the event that they require special medical care or attention which is not available or refused by the parent, or it is considered that the child is not well enough to attend nursery. We may also ask parents to withdraw their child from the nursery if we have reasonable cause to believe that the child is suffering from or has suffered from any communicable disease or infection and there remains a danger that other children may contract such a disease or infection. Children must not attend the nursery for at least 48 hours after any sickness/diarrhea. Parents must inform the nursery if the child is suffering from any illness, sickness or allergies before attending the nursery. The nursery is mindful of the needs of working parents and will endeavour to provide as much continuity of service as possible.
The Treehouse Day Nursery aims to create positive working relationships with families. Parents and staff must remain polite and respectful to each other at all times and work together to support children.
These Terms and Conditions represent the entire agreement and understanding between the parents (including other carers) and the nursery. Any other understandings, agreements, warranties, conditions, terms and representations, whether verbal or written, expressed or implied are excluded to the fullest extent permitted by law.
We reserve the right to update / amend these Terms and Conditions at any time. One month notice will be given of any changes made.
The nursery is operated by The Treehouse Yorkshire Ltd.